1. Introduction and Acceptance

1.1. Cloudora Restro ("the Service", "the Platform") is a restaurant management and point-of-sale software-as-a-service product operated by Cloudora Solutions, accessible at app.cloudorarestro.com and cloudorarestro.com.

1.2. These Terms and Conditions ("Terms") form a legally binding agreement between you (the individual or business entity using the Service, "you", "your", "the Subscriber") and Cloudora Solutions.

1.3. By creating an account, clicking "I agree", or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Service.

1.4. If you are entering into these Terms on behalf of a business, you represent that you are authorised to bind that business to these Terms.

2. Eligibility

2.1. You must be at least 18 years of age and legally capable of entering into a binding contract under the laws of Nepal.

2.2. You must provide accurate, current, and complete information during registration and keep it updated.

2.3. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3. Description of the Service

3.1. The Service provides tools for restaurant operations, which may include order management, kitchen display, billing and invoicing, payment recording, customer credit (khata) tracking, inventory, financial reporting, and related features. Available features depend on your subscription plan.

3.2. We may add, modify, or remove features at any time. We will make reasonable efforts to notify you of material changes.

3.3. The Service is provided on a subscription basis. Specific features, usage limits, and pricing for each plan are described on our pricing page and may be updated from time to time.

4. Trial, Subscription, Billing, and Payment

4.1. New accounts may begin with a free trial period as described at signup. At the end of the trial, continued use of paid features requires a paid subscription.

4.2. Subscription fees, billing cycles, and applicable taxes are as stated on our pricing page or in a separate order confirmation.

4.3. Fees are payable in advance for the applicable billing period. Unless required by law, fees are non-refundable.

4.4. We may change our fees on reasonable prior notice. Continued use after a fee change constitutes acceptance of the new fees.

4.5. If payment is not received when due, we may suspend or restrict your access to paid features until payment is made.

5. Your Data and Content

5.1. Ownership. You retain all ownership of the data you enter into the Service, including your restaurant's menu, sales records, customer records, financial records, and inventory ("Subscriber Data"). We do not claim ownership of Subscriber Data.

5.2. Licence to operate the Service. You grant us a limited licence to host, process, store, transmit, back up, and display Subscriber Data solely as necessary to provide and improve the Service, to comply with law, and as described in our Privacy Policy.

5.3. Your responsibility. You are solely responsible for the accuracy, legality, and content of Subscriber Data, and for ensuring you have the right to collect and process any personal data of your own customers that you enter into the Service (including under applicable Nepali law).

5.4. Export and deletion. You may export your data using the tools provided in the Service. On termination, we will make your data available for export for a reasonable period before deletion, subject to legal retention obligations. See the Privacy Policy for retention details.

6. Acceptable Use

6.1. You agree not to:

• (a) use the Service for any unlawful purpose or in violation of any applicable law of Nepal or any other jurisdiction;
• (b) attempt to gain unauthorised access to the Service, other accounts, or our systems;
• (c) interfere with or disrupt the integrity or performance of the Service;
• (d) reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law;
• (e) resell, sublicense, or provide the Service to third parties except as expressly permitted;
• (f) upload malicious code or use the Service to transmit unlawful, infringing, or harmful content;
• (g) use the Service to record fraudulent transactions or to evade tax or regulatory obligations.

6.2. We may investigate suspected violations and may suspend or terminate accounts that breach this section.

7. Tax, Invoicing, and Regulatory Compliance

7.1. The Service provides tools to help you record sales, generate bills and invoices, and produce reports. You remain solely responsible for your own compliance with all applicable tax, VAT, invoicing, and regulatory requirements, including those of the Inland Revenue Department (IRD) of Nepal and any local authority.

7.2. We do not provide tax, accounting, or legal advice. Figures, reports, and documents produced by the Service are provided for your operational convenience and must be verified by you or your accountant before being relied upon for filing or compliance.

8. Availability, Support, and Changes

8.1. We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. The Service may be unavailable during maintenance, updates, or due to factors beyond our reasonable control.

8.2. Support is provided as described for your plan, on a reasonable-efforts basis, via support@cloudorarestro.com and any other channels we make available.

9. Intellectual Property

9.1. The Service, including its software, design, trademarks, logos, and content (excluding Subscriber Data), is owned by Cloudora Solutions or its licensors and is protected by applicable intellectual property laws.

9.2. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, subject to these Terms. No other rights are granted.

10. Third-Party Services

10.1. The Service relies on third-party providers (including cloud hosting, email, and messaging providers) to function. Your use of the Service may be subject to those providers' terms. We are not responsible for the acts or omissions of third-party providers, but we select them with reasonable care.

11. Disclaimers

11.1. To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11.2. We do not warrant that the Service will meet your requirements, be uninterrupted, secure, or error-free, or that any data or reports will be accurate or complete.

12. Limitation of Liability

12.1. To the maximum extent permitted by applicable law, Cloudora Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to your use of or inability to use the Service.

12.2. To the maximum extent permitted by law, our total aggregate liability arising out of or related to these Terms or the Service shall not exceed the total subscription fees actually paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.

12.3. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

13. Indemnity

13.1. You agree to indemnify and hold harmless Cloudora Solutions from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your Subscriber Data, your use of the Service in breach of these Terms, or your violation of any law or third-party right.

14. Suspension and Termination

14.1. You may cancel your subscription at any time through the Service or by contacting us. Cancellation takes effect at the end of the current billing period unless otherwise stated.

14.2. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or if required by law. Where practicable and lawful, we will give notice.

14.3. On termination, your right to use the Service ends. Sections that by their nature should survive (including ownership, disclaimers, limitation of liability, indemnity, and governing law) will survive.

15. Governing Law and Dispute Resolution

15.1. These Terms are governed by and construed in accordance with the laws of Nepal.

15.2. The courts of Kathmandu, Nepal shall have jurisdiction over any dispute arising out of or in connection with these Terms, subject to any mandatory provision of Nepali law and to any agreement between the parties to resolve disputes by negotiation or mediation first.

16. Changes to These Terms

16.1. We may update these Terms from time to time. We will post the updated Terms with a revised "Last updated" date and, for material changes, take reasonable steps to notify you. Continued use of the Service after changes take effect constitutes acceptance.

17. Miscellaneous

• 17.1. Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the Service.
• 17.2. Severability. If any provision is held unenforceable, the remaining provisions remain in full effect.
• 17.3. No waiver. Our failure to enforce any provision is not a waiver of that provision.
• 17.4. Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

18. Contact

Questions about these Terms may be sent to Cloudora Solutions, Kirtipur, Kathmandu, Nepal, by email at support@cloudorarestro.com.